Warranty Policy
At On-Site Containers Solutions, we stand behind the quality and durability of our shipping containers and modified units. Our warranty is designed to provide peace of mind and ensure your investment is protected under normal use conditions.
1. Limited Warranty Coverage
We provide a 24-month (2-year) limited warranty on eligible products from the date of purchase.
This warranty covers:
- Defects in materials
- Manufacturing faults
- Structural issues under normal use
- Defective doors, locks, or installed accessories (if included at purchase)
During the warranty period, we will, at our discretion:
- Repair the defective part, or
- Replace the defective component or accessory
2. Warranty Service Support
We provide dedicated customer support to assist with warranty-related concerns.
- Support is available to help diagnose issues and provide solutions
- Service assistance may include remote guidance or scheduling repair support when applicable
- Response times may vary based on location and service availability
3. Exclusions From Warranty
This warranty does not cover:
- Normal wear and tear (including surface rust, scratches, dents, or paint fading)
- Damage caused by improper use, negligence, or lack of maintenance
- Damage from accidents, impacts, or environmental events (storms, flooding, fire, etc.)
- Modifications, alterations, or unauthorized repairs
- Installation of non-approved parts or accessories
- Improper loading, unloading, or transportation after delivery
4. Custom & Modified Containers
For custom or modified containers:
- Warranty applies only to factory-installed or approved modifications
- Any third-party alterations void applicable warranty coverage
- Structural integrity is covered only under normal use conditions
5. Inspection Requirement
Customers are encouraged to inspect all containers upon delivery.
- Any visible issues should be reported immediately at the time of delivery
- Claims submitted after use may require additional verification
6. Warranty Limitations
This is a limited warranty:
- It applies only to the original purchaser
- Proof of purchase from On-Site Containers Solutions is required
- Warranty coverage is non-transferable unless otherwise stated in writing
- No cash refunds or monetary compensation is provided under warranty claims
7. No Rental or Leasing Relationship
On-Site Containers Solutions is a sales-based provider of shipping containers and does not operate as a rental service.
Customers are responsible for ensuring the product meets their intended use before purchase.
8. How to Make a Warranty Claim
To submit a warranty claim, please contact our support team:
Email: 📧 info@onsitecontainersolutions.com
Phone: 📞
Please include:
- Order number
- Description of the issue
- Photos or videos of the defect
9. Policy Updates
We reserve the right to update or modify this Warranty Policy at any time. Changes will be posted on this page with an updated effective date.
On-Site Containers Solutions is committed to providing durable, reliable container solutions and supporting our customers throughout the life of their purchase.